Refund policy
Refund and Cancellation Policy
Top One Media LLC
Last updated: July 7, 2026
This Refund and Cancellation Policy applies to digital services purchased from Top One Media LLC through our Shopify store, including website, SEO, landing page, automation, AI workflow, audit, review, and consulting services.
Because our products are digital services and custom work, we do not accept physical returns.
1. Order Cancellations
You may request to cancel an order before work has started. If the service has not yet begun and no digital deliverable, consultation, audit, review, planning work, or project setup has been provided, we may issue a full or partial refund.
To request a cancellation, contact us as soon as possible at contact@toponemedia.pro with your order number.
2. Services Already Started
Once work has started, including project review, research, setup, consultation, audit, strategy work, design, development, SEO analysis, automation planning, or delivery preparation, the order may become non-refundable or only partially refundable.
Any partial refund will be based on the amount of work already completed, time spent, third-party costs, and deliverables already provided.
3. Delivered Digital Services
Completed and delivered digital services are non-refundable, except where required by applicable law or where we determine that a refund is appropriate due to an error on our side.
Delivery may include, but is not limited to:
- An audit, report, or recommendation document.
- A strategy, checklist, or action plan.
- A website, landing page, SEO, automation, or AI workflow deliverable.
- A consultation, review, or implementation session.
- A shared file, email delivery, project workspace, or other digital handoff.
4. Deposits
Deposits, starter payments, and project retainers reserve time and resources for your project. Deposits are generally non-refundable once work has started or project time has been allocated.
5. Revisions and Service Issues
If there is an issue with your delivered service, please contact us at contact@toponemedia.pro. When applicable, we may offer reasonable corrections, clarifications, or revisions according to the scope of the purchased service.
A refund is not guaranteed for dissatisfaction caused by a change of mind, incomplete information provided by the client, delays caused by lack of client response, or requests outside the original service scope.
6. Duplicate or Accidental Orders
If you placed a duplicate order or made an accidental purchase, contact us immediately. If work has not started, we may cancel and refund the duplicate or accidental order.
7. Chargebacks and Payment Disputes
If you have a concern about your order, please contact us first at contact@toponemedia.pro so we can review and try to resolve the issue. Unauthorized chargebacks or payment disputes may delay resolution and may require us to provide order, communication, and delivery records to the payment processor.
8. Mandatory Consumer Rights
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.
9. Contact
Top One Media LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@toponemedia.pro